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J: Good morning, XXX Insurance, Judy speaking, How may I help you?
M: I recently shipped my belongings from overseas back into Australia and I took out insurance with your company. Some items were damaged during the move so I need to make a reclaim. What do I need to do?
J: Okay, well first I need to get a few details about this. Can you give me your name, please?
M: Yes, it's Michael Alexander.
J: Okay, and your address, please.
M: My old address or my current one
J: Your current one
M: It's 24 Manley Street, Milperra East Sydney
J: What is the suburb sorry?
M: Milperra M-I-L-P-E-R-R-A
J: Right, now who was the shipping agent Mr. Alexander
M: Uhmmm, you mean the company I/was used
J: Yes, the company you packed everything out at the point of origin (từ này không nghe được)
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