In a city like Los Angeles, limousine drivers (1) ________________ in demand. Good limousine drivers (2) can be found easily, but great limousine drivers are hard to find. Great limousine drivers (3) ________________ many skills and talents. They (4) ________________ good listeners, sharp dressers, extremely knowledgeable, outgoing, and professional. They (5) ________________ to get along with all sorts of people. However, great limousine drivers don’t (6) ________________ that way; they (7) ________________. The training process of one limousine company (8) ________________ a test on dealing with different passenger types. The trainee drivers had to interact with passengers who were unpleasant, emotionally needy, and difficult. However, they (9) ________________ in advance which passengers actually worked for the company, and which were real passengers. This way, the trainee drivers (10) ________________ in authentic situations. The drivers that passed the most difficult tests were the ones who (11) ________________ the richest and most famous clientele. And all experienced limousine drivers know that a rich client (12) ________________ a great tip! But that isn’t always the case. For example, one very famous television talk show host (13) ________________ for her bad tipping habits. She (14)________________ to leave drivers with only a “thank you” for a tip, despite traveling with enough luggage for two limousines!