Los Angeles

In a city like Los Angeles, limousine drivers (1) ____are____________ in demand. Good limousine drivers (2) can be found easily, but great limousine drivers are hard to find. Great limousine drivers (3) ___must have_____________ many skills and talents. They (4) __have to be______________ good listeners, sharp dressers, extremely knowledgeable, outgoing, and professional. They (5) _____need to be able___________ to get along with all sorts of people. However, great limousine drivers don’t (6) ___have to be born_____________ that way; they (7) __can be strained______________. The training process of one limousine company (8) ___used to include_____________ a test on dealing with different passenger types. The trainee drivers had to interact with passengers who were unpleasant, emotionally needy, and difficult. However, they (9) ___weren't told_____________ in advance which passengers actually worked for the company, and which were real passengers. This way, the trainee drivers (10) ______could be observed__________ in authentic situations. The drivers that passed the most difficult tests were the ones who (11) _____were offered___________ the richest and most famous clientele. And all experienced limousine drivers know that a rich client (12) ___can mean_____________ a great tip! But that isn’t always the case. For example, one very famous television talk show host (13) ___is known_____________ for her bad tipping habits. She (14)__has been known______________ to leave drivers with only a “thank you” for a tip, despite traveling with enough luggage for two limousines