[TẶNG BẠN] TRỌN BỘ Bí kíp học tốt 08 môn
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ĐĂNG BÀI NGAY để cùng trao đổi với các thành viên siêu nhiệt tình & dễ thương trên diễn đàn.
MAN: Hello. This is Richard at The Cell Phone Network. How can I help you?
WOMAN: Hello, yes. I bought a mobile phone from your shop a few months ago and something's wrong with it. I can't seem to send or receive text messages.
MAN: I see. Are you sure you've still got credit?
WOMAN: Yes, I can use the phone to make calls OK - there's no problem there.
MAN: And the battery's fully charged?
WOMAN: Yes. I've checked all the obvious things like that.
MAN: I'm sorry but people do sometimes forget these very basic things.
WOMAN: Well I've checked everything I can. And it's under guarantee, so do you think you could have a look at it for me?
MAN: Yes, sure. The quickest way is for you to send it directly to our Technical Services people. I'll give you their number so you can speak to them about it.
WOMAN: Oh ... Can't I bring it to the shop?
MAN: Well you can, but we don't actually do the repairs here. We just send the phones off by internal post to Technical Services.
WOMAN: Oh I see. Well anyway, I'd still prefer to have you send it, if that's okay.
MAN: Alright. It's just a lot slower. It'll take at least 10 working days, and longer, if they need to order parts ....
WOMAN: OK, that'll be fine thanks. When you are open please? ...
A woman is calling a man about a problem with her mobile phone. What is the woman going to do about her mobile phone?
$A$. Charge its battery.
$B$. Take it to the shop.
$C$. Send it off for repairs.
$D$. Buy some additional credit.
WOMAN: Hello, yes. I bought a mobile phone from your shop a few months ago and something's wrong with it. I can't seem to send or receive text messages.
MAN: I see. Are you sure you've still got credit?
WOMAN: Yes, I can use the phone to make calls OK - there's no problem there.
MAN: And the battery's fully charged?
WOMAN: Yes. I've checked all the obvious things like that.
MAN: I'm sorry but people do sometimes forget these very basic things.
WOMAN: Well I've checked everything I can. And it's under guarantee, so do you think you could have a look at it for me?
MAN: Yes, sure. The quickest way is for you to send it directly to our Technical Services people. I'll give you their number so you can speak to them about it.
WOMAN: Oh ... Can't I bring it to the shop?
MAN: Well you can, but we don't actually do the repairs here. We just send the phones off by internal post to Technical Services.
WOMAN: Oh I see. Well anyway, I'd still prefer to have you send it, if that's okay.
MAN: Alright. It's just a lot slower. It'll take at least 10 working days, and longer, if they need to order parts ....
WOMAN: OK, that'll be fine thanks. When you are open please? ...
A woman is calling a man about a problem with her mobile phone. What is the woman going to do about her mobile phone?
$A$. Charge its battery.
$B$. Take it to the shop.
$C$. Send it off for repairs.
$D$. Buy some additional credit.
